Frequently Asked Questions
Whether you need help with an order, shipping updates, returns or exchanges, you’ll find answers to the most common questions here!
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We accept cancellations within 1 hour of order placement. Unfortunately, once our processing starts, we can't cancel the order anymore.
You may still reach out to us if it has been longer than 1 hour and depending on the stage of processing we may still be able to accommodate a cancellation (but it will not not be guaranteed anymore).
Changes are accepted within the first 12 hours of placing the order. But again, you may reach out to us to see if we can potentially accommodate a change.
Please email us at info@codexanatomy.com for any changed or cancellations.
Items are missing from my order
Items are missing from my order
If part of your order is missing, please check your shipping confirmation email to see whether the items shipped separately. If all items should have arrived together or if you have concerns, contact us with your order number. We’ll investigate and resolve the issue promptly.
Do you accept wholesale orders?
Do you accept wholesale orders?
We are happy to accept wholesale orders. Please reach out to us for prices and minimum order quantities at info@codexanatomy.com
Shipping & Tracking
How long does the shipping take?
How long does the shipping take?
Most of our parcels arrive within 5-7 days on average, but it depends on your location:
USA: 5-7 business days
Europe (EU), UK: 3-9 business days
Canada: 9-15 business days
Canada, Australia, New Zealand: 15-25 business days
Rest of the World: 10-25 business days depending on your country
Priority mail & Express delivery options available to most countries - see more on checkout or please get in touch for additional information.
Where do you ship from?
Where do you ship from?
We ship directly from our studio in Lithuania, (Northern Europe) using Delivered Duty Prepaid mail (which means you don't have to pay any tariffs).
The only exception is our apparel, which is produced locally in your country by our partners.
When will I receive my tracking number?
When will I receive my tracking number?
Tracking number is automatically sent to your email once your shipment is dispatched.
It may take 1-3 business days before we ship your order, so you might not receive your tracking information until then.
If a few days have passed, but you still have no tracking information, please check your spam folder or contact us for more support.
Why isn't my tracking information updating?
Why isn't my tracking information updating?
Tracking information updates when your parcel is scanned at different postal facilities on it's way to you.
If there is no update for some time, it means the parcel is in between postal facilities or is in a line to get scanned at one of them.
In some cases a parcel may seem to be stuck at one location: usually it means the parcel is in international transit or at customs in your country. Please allow it some time to get scanned.
If you notice that tracking isn't updating for over 5 days, please let us know and we will investigate.
Will I have to pay import taxes?
Will I have to pay import taxes?
No, we handle it from our side. We use
Delivered Duty Paid mail, which means we pre-pay any import taxes.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping, however it is not a standard option available at checkout.
If you need expedited shipping, please reach out to us via email and we will let you know about the prices and realistic shipping estimates.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, however we can only guarantee that we can do it within 5 hours from the moment you placed your order.
If it has been longer, please reach out to us anyway and we will see it can still be done.
Email us at info@codexanatomy.com
Will my order arrive intact?
Will my order arrive intact?
Yes, we use protective packaging to make sure all orders arrive in perfect condition.
In rare cases parcels can still get damaged. Reach out to us if that happens, and we will replace your damaged items free of charge.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
We value every customer, and our return policies are very simple and straightforward - if you don't like your item for any reason, just return it to our main address in Europe in within 30 days of receipt, and we will refund the purchase. Items must be in their original condition, unused, and with all packaging intact.
Please contact us at info@codexanatomy.com to arrange a return.
Please note that you will have to pay any return costs (unless your item arrived damaged or we shipped the wrong item).
How do I return an item?
How do I return an item?
To start a return, contact us with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Please email us at info@codexanatomy.com
Can I exchange an item?
Can I exchange an item?
Yes, exchanges are available for most products within 30 days of receipt.
Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
You would have to return the item back to us at your own cost.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method. The exchanged item will be shipped promptly too.
Contact Form
If you have any questions about your current or future order, please drop us a line. We will always aim to reply to you within 24 hours!
